Job Purpose
To lead and manage Ocean Freight Operations across the assigned region, ensuring operational excellence, customer satisfaction, cost efficiency, profitability, and effective team performance.
Key Responsibilities:
Manage Ocean Import & Export operations across all branches in the assigned region.
Ensure timely and accurate shipment execution, documentation, billing, and file closure.
Monitor regional KPIs, productivity, revenue, GP, costs, and operational performance.
Drive process standardization, SOP compliance, and continuous improvement.
Manage relationships with shipping lines, vendors, CFS, transporters, and overseas agents.
Handle critical customer escalations and ensure timely resolution of service issues.
Work closely with Sales and KAM teams to support customer retention and business growth.
Identify and control revenue leakages, operational losses, claims, and unnecessary costs.
Lead, develop, and motivate regional Operations teams and ensure optimum manpower utilization.
Provide regular operational MIS and performance updates to Senior Management.
Candidate Profile :
Graduate/Postgraduate in Logistics, Supply Chain, or Business Management.
10–15 years of experience in Ocean Freight/Freight Forwarding.
Prior experience managing regional/multi-branch operations preferred.
Strong knowledge of FCL/LCL, Import & Export operations.
Strong leadership, commercial, analytical, customer management, and problem-solving skills.
Key KPIs:
Operational Efficiency | Revenue & GP | Productivity | Customer Satisfaction | Cost Control | Process Compliance | Team Performance | Revenue Leakage Control
Seniority Level
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