Description
Role : Relationship Manager- Community Banking
Location : Abu Dhabi
Role Purpose:
- To manage an assigned existing portfolio and a list of Target Market potential prospects for acquisition towards achieving financial targets (including but not limited to revenue / net income volumes and cross-sell ratio) and overall customer satisfaction.
- To be fully involved and primarily responsible for account strategy and business growth.
Key Accountabilities of the role
Relationship Management:
- Originate and introduce new-to-bank clients with value addition to the portfolio in terms of liability balances and possible assets booking.
- Manage the assigned relationships within the region aiming for portfolio growth.
- Achieve financial targets assigned in line with the handled portfolio (e.g. total revenues revenue from deposits and revenue for cash management & transaction banking) as well as targeted deposits volumes (CASA/Wakala Deposits).
- Ensure regular interaction with clients to address any banking/financial needs and increase ADIB wallet share.
- Conduct joint client calls with product partners (Treasury / GTB) as per the account plan to identify opportunities and deepen relationship.
- Negotiate for closure of deals within reasonable period or escalate to seniors for proper actions.
- Work closely with customer service unit to ensure that clients day to day transaction needs are addressed.
Process Implementation:
- Develop account plans for each relationship and use it as a basis for regular client calling conduct calls on each client at least quarterly.
- Document call memos in standard format capturing the contents of the meeting opportunities for business development clients financial plan etc.
- Ensure that all potential deals are recorded and updated in deals in pipeline report on a weekly basis.
- Consistently implement ADIBs prospecting process ensure that adequate follow up is made with prospects leading to new client acquisition.
- Ensure that all operational issues / troubleshooting are addressed to the satisfaction of customers.
Build Sector Expertise (i.e. Nonprofit organizations):
- Understand market and business trends and have a comprehensive understanding of nonprofit business models.
- Develop sector expertise understand economics of industry & key levers.
- Help develop sector strategy define target customers/customer types key products to offer key initiatives.
- Attend recommended trainings as well as seminars in cash management and fund raising.
Compliance:
- Ensure that activities are in full compliance of group policies and procedures including sharia requirements central bank regulations and other internal legal and compliance regulation at all times.
- Ensure the KYC/ODD of assigned portfolio is updated timely and manage the high-risk factors of the industry.
- Ensure satisfactory internal and external audit ratings.
Behavioral Competencies:
- Customer orientation.
- Communication.
- Quality orientation.
- Teamwork.
- Adaptability
- Technical knowledge.
- Information Gathering.
- Problem Solving.
- Decision Making.
- Initiative & Change.
Specialist Skills / Technical Knowledge Technical Competencies Required for this role:
- Strong understanding of cash management products and banking operations.
- Very good knowledge of local UAE market especially Abu Dhabi Al Ain & Western Region.
- Strong technical and analytical skills.
- Customer service oriented.
- Strong marketing skills
Specialist Skills / Technical Knowledge Required for this role:
Required experience:
- 6-10 years experience in handling SMEs and/or government & corporate banking clients
- UAE based experience is a must.
Required Experience:
Manager
Key Skills Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry
Employment Type : Full Time
Experience: years
Vacancy: 1