We're seeking a Remote Customer Support Representative to provide great service across phone, chat, and email.
Key Responsibilities
- Respond to customer questions quickly and professionally
- Resolve complaints and issues with a solutions mindset
- Log customer interactions accurately in the support system
- Escalate complex issues to the right team
- Keep a positive, customer-first attitude
Requirements
- Strong verbal and written communication
- Customer service experience preferred
- Comfortable with CRM/helpdesk software
- Patient, empathetic, solution-focused approach
- Reliable internet for remote work
Benefits
- Company-provided laptop and tech
- Paid parental leave
- Retirement/401(k) matching
- Wellness and fitness stipend
- Internet and utility reimbursement
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