This is a remote position.
Talents of Endearment (TalEn) bridges purpose-driven talent with innovative organizations worldwide. Our TEA-IT Academy disrupts traditional tech education by combining experiential learning mentorship and real client projects. Join a cohort of 50 changemakers advancing IT accessibility while building career-launching skills.
As an IT Support Intern at Talents of Endearment you ll:
Serve as the first point of contact for end-user technical issues.
Troubleshoot hardware software and connectivity problems across Windows macOS and Linux environments.
Log categorize and escalate support tickets using our IT service management (ITSM) platform.
Collaborate with senior engineers to resolve incidents and implement solutions.
Contribute to knowledge-base articles and user guides.
Participate in weekly skill-building workshops (network fundamentals security best practices remote-work tooling).
End-to-end incident management and service-desk workflows
Remote-access tools (e.g. VPNs RDP TeamViewer) and collaboration suites (e.g. Microsoft 365 Google Workspace)
Basic scripting for automation (PowerShell Bash)
Network troubleshooting (LAN/WAN Wi-Fi IP configuration)
Customer-centric communication and technical documentation
Cybersecurity awareness and compliance fundamentals
Enrolled in or recent graduate of a degree/diploma in Computer Science Information Technology or related field
Fundamental understanding of operating systems networking and cloud-based services
Strong problem-solving mindset with a passion for helping others
Excellent written and verbal communication skills in English
Self-motivated organized and able to thrive in a fully remote environment
Basic knowledge of ticketing systems (e.g. Zendesk Freshdesk) is a plus
Mentorship: Pair up with experienced IT professionals and receive regular feedback.
Growth: Access to curated learning paths certifications and hackathons.
Community: Engage with a cohort of 50 interns network collaborate and form lifelong connections.
Flexibility: Work from anywhere with asynchronous check-ins suited to your schedule.
Impact: Play a key role in supporting a fast-growing organization and its global workforce.
Education
Enrolled in or recent graduate of a degree/diploma in Computer Science, Information Technology, or related field Fundamental understanding of operating systems, networking, and cloud-based services Strong problem-solving mindset, with a passion for helping others Excellent written and verbal communication skills in English Self-motivated, organized, and able to thrive in a fully remote environment Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus
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