To provide high customer service through attending customer interactions as well as to escalat with minimum TAT in order to achieve the established standard for quality call handling and enhanced customer's experience.
Key Responsibilities:
- Attending customer's interactions and efficiently gather related information to fulfill customer needs.
- Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly.
- Provide high class services and support on Bank's different products.
- Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
- Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
- Cross sell and upsell different bank products.
- Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
- Adhere to Call Center scheduling, and maintain high level of adherence.
- To be flexible to work with different line of businesses.
Work Experience/Education
- Minimum 0-1 years of experience in Call Center.
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