Sell the voco® Doha West Bay Suites product and services using up-selling and suggestive selling techniques
Promote the Hotel’s products and services
Maintain a high level of product and service knowledge about voco® Doha West Bay Suites.
Prepare and execute action plans which increase reservation sales and associated business
Record and process reservations made by phone/email
Offer waitlist reservations, if rooms are not available for the requested period.
Process amendments to reservations such as extensions, early departures, etc
Manage “no show” reservations by investigation and recording of same
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested
Prepare reservation sales reports
Ensure that all correspondence relating to room enquiries is actioned promptly and efficiently.
Keep the Revenue Head informed of any complaints and unusual matters of significance.
To maintain professional business confidentiality.
To conduct yourself in a professional manner at all times and maintain high grooming standards.

Record special billing arrangements for groups and conventions
Liaise with Operations Manager or Finance Manager for all reservations requiring credit approval in accordance with the hotel's credit policy.
Preparation of quotes, communications, database input and filing.
Have working knowledge of budget targets and develop strategies to achieve set targets.
Develop methods and initiatives to increase departmental revenue within the sales team.

Communicate effectively with all other departments.
Attend meetings, training sessions and any other required meeting or training session.
Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
Maintain a good working relationship with the staff and colleagues throughout the hotel and sister properties
Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
All client requests are followed up on and responded to within 24 hours
Assigned projects are completed within designated timeframes
Efficient communication platform is consistently maintained
Comply with and ensure adherence to all of the hotel’s policies and procedures
Comply with all occupational health and safety policies and procedures
Maintains a professional and organized work environment
Reports, presentations and other administrative duties are consistently on a high standard; and free of errors and omissions.

Competent Word, Excel, PowerPoint and software packages
Competent Oral and Written Communication Skills
Strong organizational and work coordinating skills to handle multiple assignments and projects
Knowledge of hotel PMS (Opera)

Adaptable to change

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Reservation Agent

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