Reservation & Ticketing Agent

Accountabilities

• Issuance of manual and system generated EMDs and manual documents for customer airlines operating out of Zayed International Airport.
• Ticketing functions for customer airlines, including issuance and reissuance of tickets and ancillaries using Amadeus reservations desktop.
• Effective land transport arrangements for disrupted guests.
• Reporting issued documents daily to respective finance teams.
• Handling cash and credit card sales daily, shift‑wise reconciliation, reporting to shift DOS on duty.
• Making cash deposits to respective accounts.
• Responding to queries and charge‑back cases with supporting documents to finance and revenue teams with customer airlines.
• Preparation of sales revenue reports on daily, weekly, and/or monthly basis and reporting to relevant airlines.
• Managing stock of EBTs, MCOs – stock control, issuance, segregation, reporting and replenishment.
• Managing the Hub petty cash: releasing cash with necessary approvals, documentation, and replenishment; maintaining the petty cash tracker.

Education & Experience

• Any degree level education preferably in Aviation / airline management or relevant work experience.
• Certificate courses with IATA / Ticketing & fare calculations.
• Minimum 2 years previous aviation industry experience required within an operational environment including training.
• Fluent and proficient in English (written & verbal).
• Fluent and proficient in MS Office (Excel).
• Willingness to work in a shift pattern.

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