PURPOSE OF POSITION
To manage guest inquiries and reservations with exceptional service ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
KEY ROLES & RESPONSIBILITIES
Master Revenue & Pricing Strategies
- Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments including Retail Negotiated Leisure Group and other specialized categories.
- Ensure seamless application of rate restrictions hurdles and availability controls to optimize revenue.
Maximize Revenue & Conversion
- Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
- Align reservations with the hotels revenue management strategies to drive optimal performance.
Deliver Bespoke Guest Experiences
- Provide highly personalized service tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
- Exhibit expert knowledge of all hotel products services and experiences to craft bespoke guest journeys.
Ensure Seamless Communication & Accuracy
- Handle all reservation-related emails and calls with precision ensuring a flawless and efficient booking process.
- Maintain meticulous accuracy in the PMS database ensuring proper market segmentation and data integrity.
Optimize Sales & Relationship Management
- Identify and capitalize on sales opportunities through individual travelers corporate accounts wholesalers and luxury travel agencies.
- Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
Uphold Brand Excellence & Quality Standards
- Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.
- Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
Leverage Advanced Systems & Technology
- Demonstrate full proficiency in Opera PMS Resaweb and other revenue management tools.
- Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.
Support Strategic Initiatives
- Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
- Contribute to achieving departmental goals including ALL loyalty program enrollments and guest engagement metrics.
Qualifications :
PERSONAL ATTRIBUTES
- Adaptability & Agility
- Meticulous Attention to Detail
- Multitasking & Efficiency
- Organizational Excellence
- Exceptional Communication & Interpersonal Skills
- Problem Solving Mindset
QUALIFICATIONS
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera Microsoft Office.
EXPERIENCE
- Minimum 2 years experience in Hotel or Resort as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Additional Information :
Raffles Dubai Sheikh Rashid Road Wafi Dubai United Arab Emirates
Remote Work :
No
Employment Type :
Full-time
Key Skills Anti Money Laundering,Accounts Handling,Account Development,Account Management,Customer Support,Corporate Marketing
Experience: years
Vacancy: 1