- Manage resident requests and inquiries with professionalism and efficiency offering solutions and personalized support.
- Coordinate deliveries maintenance appointments and amenity bookings to ensure smooth daily operations.
- Maintain up-to-date knowledge of residence facilities services local attractions and events to offer tailored recommendations.
- Collaborate with residence management security and housekeeping teams to deliver seamless and discreet service.
- Address resident concerns with discretion and efficiency escalating to management when necessary.
- Ensure the lobby reception and concierge desk remain clean organized and presentable at all times.
- Adhere to MAMA Shelters service values and etiquette in all interactions with residents and colleagues.
- Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.
Qualifications :
- Previous experience in concierge front office or reception role preferably in a hospitality environment.
- Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
- Excellent communication skills in English; knowledge of Russian or other languages is a plus.
- Strong customer service orientation and a friendly professional demeanor.
- Attention to detail and ability to manage multiple tasks efficiently.
- Ability to work flexible schedules including evenings weekends and holidays.
- A commitment to maintaining confidentiality and adhering to legal and organizational policies.
Additional Information :
Were sure you know the beat:
1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview we will see you at Mama be ready! (chorus x2 depending on the position)
Last verse: Mama wont leave you wondering; you will have an answer from us whatever the outcome
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.