Residences Assistant Manager

Your Role Develop and maintain strong guest relationships Assist the Residences Butler Team by providing them with additional info on guest preferences and habits that will lead to crafting a personalized stay Handle and resolve guests complaints including follow up in a timely manner and proper communication in the daily log Provide service that consistently exceeds our internal and external guest expectations always leading by example Strong and effective communication with all other departments Attend Department Communication Meetings representing Residences Facilitate the training and development of the Bell Team and Butler Team Provides guidance and motivation to the Bell Team and Butler Team Conduct associate s performance evaluations on a timely basis including corrective action and coaching Responsible for scheduling according to the staffing guide and reconciling payroll Adheres to and promotes the company s health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures Assist the Residence Manager in their absence taking on their responsibilities as needed Occasionally act as a coordinator for the Residences Butlers team Plan coordinate and execute weekly and monthly events activities and gatherings for residents ensuring satisfaction and cost control Create and maintain a calendar of events and activities sharing it with residents and the Residences team Create and amend Standard Operating Procedures SOPs as required Train the Bell Team and Butler Team on processes SOPs and standards Monitor the satisfaction of residents throughout their stay at the Residences Coordinate with the Residences Butlers to ensure that all amenities are in place for residents arrivals departures and special occasions #J-18808-Ljbffr