JOB SUMMARY
Responsible for the installation commissioning preventive maintenance troubleshooting repair and technical support of Multi-Function Printers (MFPs) printers scanners and related document management equipment at customer sites. The position involves diagnosing hardware and software carrying out corrective and preventive maintenance; replacing defective components and consumables; installing firmware and software; and configuring devices according to customer requirements.
DUTIES & RESPONSIBILITIES
Install configure commission and test new MFPs and printers at customer locations.
Conduct preventive maintenance
Diagnose and resolve Hardware and software related faults.
Analyze machine error codes and diagnostic information to identify root causes.
Repair and replace defective components assemblies and parts.
Install and update firmware drivers and Embedded software.
Attend breakdown/service calls and ensure timely resolution in line with agreed SLAs.
Conduct routine machine inspections and identify potential failures before they occur.
Maintain adequate control of assigned spare parts consumables tools and equipment.
Record parts replaced and service activities accurately in the service management system.
Complete service reports maintenance checklists meter readings and other required documentation.
Qualifications :
Education
Diploma or Bachelors degree in Electrical Engineering Electronics Engineering Computer Engineering Information Technology or a related technical discipline.
Additional Information :
Experience
25 years of relevant experience in printer MFP copier scanner basic network troubleshooting and MPS Software.
Skills & Abilities
Strong knowledge of MFP/printer
Knowledge of TCP/IP DHCP DNS network printing and basic network troubleshooting.
Knowledge of Windows printing environments and printer drivers.
ACCOUNTABILITIES
Minimise unnecessary repair and replacement costs through effective troubleshooting and preventive maintenance.
Achieve agreed service KPIs and SLAs.
Ensure accurate service reports and documentation.
Maintain high customer satisfaction.
Remote Work :
No
Employment Type :
Full-time
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