Job Title: Resources Manager - Project Coordination
Department: Technical / Services Delivery / Project Management
Industry: Cybersecurity Distribution
Location: Dubai - UAE
Employment Type: Full-Time
We are seeking a detail-oriented and strategic Resources Manager to oversee the effective allocation utilization and development of technical and project resources across our regional cybersecurity distribution operations. This role is critical in ensuring resource availability for pre-sales post-sales professional services training and support engagements across the region.
The ideal candidate will have experience in managing a distributed technical workforce understanding cybersecurity and data management business dynamics and working with both vendors and channel partners.
Plan and allocate technical resources (engineers consultants trainers etc.) across multiple projects PoCs partner engagements and support activities.
Manage the calendars of the technical team in an efficient manner and arrange for all meetings and activities as per the team availability and customer preference timing.
Manage evaluate and update the ticketing system and assign the activities to the technical team according to their availability and proficiency on the products.
Forecast resource demand in alignment with sales pipeline vendor deliverables and service-level agreements.
Ensure optimal utilization of internal and external (freelance or subcontracted) technical staff.
Support project managers in assigning appropriate skill sets to ensure successful delivery of projects and services.
Track ongoing assignments timelines and resource availability across regions.
Monitor project schedules and alert leadership to potential delays or conflicts due to resource constraints.
Coordinate with vendor technical teams to meet enablement training and deployment goals.
Assist in planning resources for vendor-committed programs launches or campaigns.
Maintain a competency matrix for technical resources and coordinate ongoing certifications aligned with vendor technologies
Identify skill gaps and plan training/upskilling initiatives.
Work with HR and department leads on recruitment and onboarding of technical staff.
Maintain dashboards and reports on resource allocation utilization rates and service delivery efficiency.
Implement systems and tools to streamline scheduling project staffing and technical capacity planning.
Document and optimize internal workflows related to resource requests and approvals.
Bachelor s degree in Business Administration Information Technology Engineering or a related field.
Minimum 4-5 years of experience in resource or operations management within a technical or IT services environment.
Strong understanding of cybersecurity distribution or IT systems integrator business models.
Excellent organizational and time-management skills.
Ability to manage competing priorities across multiple teams and regions.
Strong interpersonal and cross-functional collaboration skills.
Familiarity with CRM Ticketing and project management tools (e.g. ZOHO Projects ZOHO DESK)
Experience working with or allocating resources across multi-vendor environments
Competitive compensation package
Medical insurance and annual leave benefits
Regional exposure and career growth opportunities
Access to industry-leading cybersecurity technologies and training
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