We are looking to hire a Manager - F&B / Retail concessionairewho will be responsible for managing the end-to-end performance of F&B concessionaires, ensuring contractual, operational, revenue and customer service targets are achieved while driving business growth, monitoring financial performance and maintaining strong relationships with operators and internal stakeholders.for our client based Dubai - which is one of the largest companies in the region.
This position is a contract role with an initial duration of 14 Months and is renewable.
We are looking for a candidate who will be able to work in United Arab Emirates.
Key responsibilities:
- Manage the end-to-end contractual performance of F&B concessionaires, ensuring agreed obligations and standards are achieved
- Act as the main day-to-day point of contact for F&B operators, ensuring smooth and continuous operations
- Ensure concessionaires achieve agreed operational, revenue and customer service KPIs
- Monitor weekly and monthly sales and financial performance, identifying revenue risks and implementing corrective actions
- Drive business growth and revenue opportunities by working closely with concessionaires and internal stakeholders
- Identify opportunities beyond existing contractual obligations to improve commercial performance and operator results
- Develop and support annual concession plans and tactical business plans for new and existing F&B operators
- Coordinate the development and preparation of new and existing F&B concession areas, ensuring successful delivery
- Lead health, safety and operational inspections, ensuring required standards are maintained and action plans completed
- Manage contract expiries, debt issues, new commercial spaces and new F&B concepts, while coordinating promotional activity with relevant teams
- 3-5 years' relevant managerial experience in a commercial, hospitality, retail, Mall or F&B environment
- Strong understanding of commercial contracts and concession management
- Strong understanding in business improvements and processes.
- Experience monitoring sales, revenue and financial performance
- Ability to analyse KPIs and commercial data and identify improvement opportunities
- Strong stakeholder management, negotiation and influencing skills
- Good understanding of commercial best practices and business growth
- Experience managing operational standards, compliance and performance issues
Availability: Preference will be given to candidates available immediately or a maximum 30 days after accepting the offer.
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