JOB DESCRIPTION – RESTAURANT MANAGER
Position: Restaurant Manager – Operations & Business Development
Location: Chennai
Department: Restaurant / F&B Operations
Reporting To: Management
Job Summary
We are looking for a dynamic, experienced, and business-oriented Restaurant Manager to take complete responsibility for the day-to-day operations and business growth of our restaurant branches in Chennai.
The ideal candidate should be capable of independently managing restaurant operations, driving sales and profitability, developing new business opportunities, and strengthening the brand’s presence through social media, influencers, and local marketing initiatives .
The candidate should have strong knowledge of the Chennai F&B market and established contacts with food influencers, content creators, and local promotional networks .
Key Responsibilities
Restaurant Operations
- Take complete responsibility for the smooth and efficient operation of assigned restaurant branches.
- Ensure high standards of food quality, service, hygiene, ambience, and customer experience .
- Manage and motivate restaurant staff, including recruitment, training, scheduling, performance monitoring, and discipline.
- Monitor daily sales, expenses, inventory, wastage, and operational costs.
- Ensure proper stock control, purchase coordination, and reduction of food and material wastage.
- Monitor billing, cash handling, POS operations, and daily closing procedures.
- Handle customer feedback and complaints and ensure timely resolution.
- Implement and maintain restaurant SOPs and operational standards across branches.
- Ensure compliance with food safety, hygiene, safety, and statutory requirements.
Business Development & Revenue Growth
- Take ownership of sales and revenue growth for the assigned restaurant branches.
- Develop and implement strategies to increase customer footfall, repeat customers, average order value, and overall profitability .
- Identify new revenue opportunities, promotional activities, events, partnerships, and local marketing initiatives.
- Analyse sales trends, customer preferences, competition, and market opportunities in Chennai.
- Develop branch-wise business plans and execute initiatives to achieve sales targets.
- Explore opportunities for corporate orders, catering, events, food delivery, collaborations, and other revenue channels .
- Monitor competitor restaurants and recommend new products, offers, pricing, and promotional strategies.
- Work closely with the management to identify opportunities for expansion and business development.
Social Media & Influencer Management
- Take an active role in developing and strengthening the restaurant’s social media presence .
- Manage and coordinate content for platforms such as Instagram and Facebook .
- Plan and execute engaging content including reels, food photography, stories, offers, events, customer experiences, and promotional campaigns .
- Maintain good relationships with food bloggers, influencers, content creators, and local social media personalities .
- Identify suitable influencers and negotiate/coordinate collaborations to increase restaurant visibility and footfall.
- Plan influencer visits, product launches, promotional campaigns, and social media activities.
- Monitor social media comments, reviews, messages, and customer feedback and ensure appropriate responses.
- Track social media performance and evaluate the effectiveness of influencer and promotional campaigns.
- Stay updated on Chennai food trends, viral content, customer preferences, and emerging marketing opportunities .
Branch Management & Business Development
- Visit and monitor different restaurant branches regularly.
- Ensure consistency in food quality, service standards, customer experience, and brand presentation across branches.
- Identify operational gaps and take corrective action.
- Support new branch launches and ensure smooth implementation of operations.
- Develop branch-level strategies based on the location, customer profile, and market potential.
- Build relationships with local businesses, corporates, event organisers, influencers, and other potential business partners.
- Take ownership of initiatives that can improve the restaurant's brand visibility, customer base, and profitability .
Candidate Profile
- Bachelor’s degree/Diploma in Hotel Management, Hospitality, Business Management, or a related field .
- 10 years of experience in restaurant/F&B operations, preferably with experience managing an independent restaurant or multiple branches.
- Strong understanding of restaurant operations and business development .
- Good knowledge of the Chennai restaurant/F&B market .
- Should have existing or demonstrable experience in dealing with food influencers, bloggers, content creators, and local marketing networks .
- Strong understanding of Instagram, Facebook, reels, social media promotions, and influencer marketing .
- Should be commercially oriented and capable of converting marketing initiatives into business results.
- Excellent communication, negotiation, leadership, and people-management skills.
- Strong problem-solving and decision-making abilities.
- Willingness to travel between restaurant branches in Chennai.
Key Performance Indicators (KPIs)
- Branch-wise sales and revenue growth
- Customer footfall and repeat customer percentage
- Restaurant profitability and cost control
- Food and material wastage
- Customer satisfaction and online ratings
- Staff productivity and retention
- Social media reach and engagement
- Influencer collaborations and their business impact
- New business opportunities and partnerships
- Successful execution of promotions and marketing campaigns
Key Competencies
Restaurant Operations | Business Development | Sales Growth | P&L Awareness | Team Management | Customer Experience | Influencer Management | Social Media Marketing | Local Marketing | Negotiation | Cost Control | Problem Solving | Leadership