Job Purpose:
Floor Supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
Key Result Areas:
- Training restaurant staff.
- Managing restaurant staff's work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked. Oversee health code compliance and sanitation standards.
- Monitoring future needs for goods, kitchen supplies, and cleaning products; order accordingly.
- Monitoring the restaurant's cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort & provide the team with a vision of the project objectives.
- Motivate and inspire team members & Lead by setting a good example (role model) - behavior consistent with words.
Specifications (Qualifications, Experience, and Skills):
- Experience minimum 3 years similar position in upgraded casual dinning or cafe.
- Ability to be integrated into a new work environment.
- High interpersonal skills, and communication skills.
- Hard worker, team player.
- Highly Self-motivated with the ability to motivate others as well.
- Leadership and multitasking.
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