Job Description:
Mandarin Oriental Downtown, Dubai is looking for an RB&E Supervisor Yù & Mì to join our RB&E team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline.
The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavilion Dubai by Yannick Alléno, and a street-level urban eatery. Additional features include a rooftop helipad, a two-story spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.
About The Job Based at the Mandarin Oriental Downtown, Dubai within the Restaurants, Bars & Experiences Department, the RB&E Supervisor is responsible for leading the team during assigned shifts, ensuring exceptional guest service, operational readiness, and smooth day-to-day outlet operations. The role oversees colleague training and development, provides coaching and guidance, completes administrative responsibilities, and contributes to continuous improvements that enhance operational performance and the overall guest experience. The RB&E Supervisor reports to the Assistant Restaurant Manager.
As an RB&E Supervisor, you will be responsible for the following duties: - Maintain excellent knowledge of the outlet concept, menus, beverages, promotions, and service standards; explain them confidently to guests and train colleagues to do the same.
- Lead each assigned shift from briefing through closing: allocate positions and duties, set priorities, monitor the pace of service, and step in where needed to maintain standards.
- Maintain a great synergy between all outlets within Restaurants, Bars and Experiences as well as the Hotel overall to assure maximum efficiency.
- Inspect guest-facing and back-of-house areas before, during, and after service; ensure cleanliness, organization, equipment readiness, and prompt correction of deficiencies.
- Direct, coach, and hold team members accountable for their assigned duties, service standards, punctuality, grooming, and conduct; address gaps promptly and step in where needed to maintain standards.
- Take the lead on regular team training, including briefings, product knowledge, service standards, role plays, and on-the-job coaching; record completion and check that learning is applied during service.
- Assign and verify side duties, opening and closing tasks, and shift handovers; follow up on unfinished work instead of leaving issues for the next shift.
As RB&E Supervisor, We Expect From You - Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred.
- A minimum of 2 years of experience working in a 5-star luxury hotel environment.
- Ability to understand guest needs and to deliver superior guest service.
- Verbal and written communication skills in Arabic or other languages are preferred.
- Proficiency with restaurant POS and cashiering procedures is required.
Our Commitment To You - Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
- Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
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