The F&B Retail Supervisor is responsible for supporting F&B Managers in daily business operations of a retail store, ensuring high-quality customer service, maintaining cleanliness, engaging with customers, supervising employees, and executing directives as needed.
RESPONSIBILITIES
- Manage stock effectively to meet performance objectives by controlling endof-month inventory, overseeing order placement, and coordinating promotional activities to maximize sales and minimize loss.
- Oversee the retail store image by leading visual merchandising activities in alignment with the brand's guidelines, ensuring that manpower effectively matches operational requirements.
- Ensure effective implementation of service standards and operational procedures, including the standard expiry process as per set guidelines, in addition to adhering to health and safety regulations.
- Greet, assist, and serve customers, particularly during peak hours, ensuring their needs and concerns are promptly addressed in accordance with the company's quality and customer service standards.
- Implement adequate hygiene policies and procedures, ensuring that health and safety standards are always followed.
- Supervise various restaurant operations including participating in opening and closing procedures, checking maintenance, and managing shifts.
- Manage and supervise e-commerce business platforms, monitor daily online stock availability, meet Key Performance Indicators (KPIs), and maintain agreed Service Level Agreements (SLAs).
- Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
Language Proficiency
Fluency in English.
Fluency in Arabic is a plus.
Technical Skills
Proficiency in MS Office.
EDUCATION
Bachelor's degree in Hospitality Management, or a related field.
General Experience Five to seven years of experience in F&B Operations, or a similar role.
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