Retail Trainer

Retail Trainer

POSITION PURPOSE

• Support all Retail Education projects
• Deliver all Retail trainings
• Ensure strong on-boarding of all new joiners
• Strong focus on omni-channel and client experience
• Support creation of training material for key retail animations (Ramadan & Festive)
• Support development of each retail employee’s career & development path
• Strong collaboration with key business partners and strategic implementation and delivery of the different projects

This role will be based at Sephora University, Dubai. The role will require to do store visit (50% of time) and to travel to OGCC countries (Qatar, Kuwait, Oman & Bahrain) – visit UAE flagships on weekly basis and countries on a quarterly basis or if business requires it.

KEY ACCOUNTABILITIES

Retail Training

• Responsible for delivering all Retail-related training modules, in-class and/or digitally
• Support update/creation of Retail training material – On-boarding, Sephora Attitude, Omnichannel, Cashier training as well as all Retail-related training, needed to support the growth of the business
• Lead all Onboarding initiatives, partnering with HR & Store Management (digital on-boarding, Induction training, welcome at store level & follow up coaching)
• Support creation of training material for key retail animations (Ramadan & Festive)
• Monitor knowledge growth and retention post all Retail training
• Maintain modules and digital material up to date
• Review client feedback, mystery shopping and Love Meter data to identify areas of opportunities and suggest solutions accordingly
• Partner closely with cross-functional business partners:
  • Retail – support training for retail project implementation
  • Store Management – align on business & support needed at store level
  • HR – on-boarding & employee-support training
  • Beauty Training Team – support and reinforce retail & omni in beauty training/projects
  • KSA Field Coaches – share best practices and support each others

Coaching & Support at store level

• Align with the Retail & Leadership Education Manager on focus and follow up for all Retail topics
• Align with all Retail Managers on priority stores and business needs focus
• Articulate support of the cash team to coach and develop them
• On the floor coaching, assessment & feedback (for all Retail trainings)
• Follow up & knowledge assessment after priority animation trainings
• Assess store teams on performance at least 1 time/year or if business requires
• Visit flagship doors on a weekly basis, meeting with Store leaders to align and assess needs
• Ensure visit of full region (including all stores) at least 2 time/year or if business requires
• Support Beauty Trainers during their yearly assessment of the store team
• Share assessment feedback with Store Management and support development accordingly
• Follow up and support engagement of the store team with our Sephora LMS

Project Management

• Support training for all retail-related projects, partnering with project owner/leader
• Deliver project training on time, meeting all requirements and satisfaction of business partners

SKILLS, QUALIFICATIONS & ATTRIBUTES

• The successful candidate will have a strong retail experience and passion, being with Sephora for at least 3+ years, at a Supervisor or Management position.
• Having deliver training and support learning and education projects is a plus. Arabic is a plus.
• The ideal candidate will have good communication and presentation skills.
• She/he must be very agile and flexible, able to cope and manage different projects, dealing with various business partners.
• Able to give/receive feedback and it is essential that they have a passion for people with the ability to think creatively and are self-motivated to work independently.
• It is key that they have fully understand the business needs and adapt to the requirements and work with the different departments of Sephora Middle East HQ, high level of energy, enthusiasm and motivation.

She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced, dynamic environment.

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