Role: Retail Trainer FMCG
Location: Dubai
We are partnering with a large global retailer that is seeking a Retail Trainer FMCG to support retail operations by designing and delivering impactful training programs for sales and customer service teams. This role will focus on enhancing employee performance customer engagement and overall service standards across the retail network.
Key Responsibilities:
- Design develop and deliver training programs for sales and customer service staff.
- Create engaging training content manuals and e-learning materials.
- Conduct classroom virtual and on-the-job training sessions to improve product knowledge selling skills and customer service excellence.
- Assess and evaluate training effectiveness providing coaching and feedback where needed.
- Collaborate with retail managers to identify training needs and align with business objectives.
- Ensure consistency and high standards of training delivery across multiple store locations.
Requirements
- Minimum 4 years experience in the retail industry with proven retail training expertise.
- Valid UAE Driving License.
- Strong background in content creation and instructional design.
- Well-spoken with excellent communication and presentation skills.
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Key Skills Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking
Employment Type : Full Time
Experience: years
Vacancy: 1
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