About the role
A well-established regulated Forex broker with a growing international client base is expanding its Dubai operation and is looking for an experienced Retention Manager to lead the retention desk and grow the value of the existing client portfolio. You will lead a team of account managers and be responsible for re-deposits client activity and lifetime value while ensuring all client communication meets regulatory requirements.
Responsibilities
Lead coach and motivate a team of retention / account managers to hit monthly re-deposit and net deposit targets
Own the retention strategy: client segmentation VIP handling reactivation of dormant clients and reduction of churn
Manage a personal portfolio of high-value clients
Track and report on desk KPIs (net deposits re-deposit rate client activity LTV withdrawals) and present results to senior management
Work with Conversion Marketing Compliance and Dealing to run promotions campaigns and smooth client handover
Ensure all client interactions are fully compliant with regulatory and KYC/AML requirements
Recruit onboard and train new account managers
Monitor call quality and use CRM data to improve team performance
Requirements
3 years in a Retention / Account Management role in forex or CFDs including at least 12 years managing a team
Proven track record of hitting and exceeding net deposit / re-deposit targets
Experience in a regulated brokerage environment (e.g. CySEC FCA ASIC DFSA SCA FSA)
Strong knowledge of trading platforms (MT4/MT5 cTrader) and financial markets
Hands-on experience with forex CRMs (e.g. Salesforce Panda Antelope Skale or similar)
Excellent communication negotiation and leadership skills
Fluent English; additional languages (Arabic Russian Spanish German Italian or other European languages) a strong advantage
Based in Dubai or willing to relocate
Benefits
Tax-free base salary of USD per month plus bonus
Relocation package: 3 months accommodation support flight tickets to Dubai and UAE visa provided
Full-time permanent position on-site in Dubai
Medical insurance
Career growth within an expanding regulated broker
Dynamic international team in a modern Dubai office
3 years in a Retention / Account Management role in forex or CFDs including at least 12 years managing a team
Proven track record of hitting and exceeding net deposit / re-deposit targets
Experience in a regulated brokerage environment (e.g. CySEC FCA ASIC DFSA SCA FSA)
Strong knowledge of trading platforms (MT4/MT5 cTrader) and financial markets
Hands-on experience with forex CRMs (e.g. Salesforce Panda Antelope Skale or similar)
Excellent communication negotiation and leadership skills
Fluent English; additional languages (Arabic Russian Spanish German Italian or other European languages) a strong advantage
Based in Dubai or willing to relocate
Tax-free base salary of USD per month plus bonus
Relocation package: 3 months accommodation support flight tickets to Dubai and UAE visa provided
Full-time permanent position on-site in Dubai
Medical insurance
Career growth within an expanding regulated broker
Dynamic international team in a modern Dubai office
Required Skills:
3 years in a Retention / Account Management role in forex or CFDs including at least 12 years managing a team Proven track record of hitting and exceeding net deposit / re-deposit targets Experience in a regulated brokerage environment (e.g. CySEC FCA ASIC DFSA SCA FSA) Strong knowledge of trading platforms (MT4/MT5 cTrader) and financial markets Hands-on experience with forex CRMs (e.g. Salesforce Panda Antelope Skale or similar) Excellent communication negotiation and leadership skills Fluent English; additional languages (Arabic Russian Spanish German Italian or other European languages) a strong advantage Based in Dubai or willing to relocate
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