We are hiring a Retention Team Leader/Manager for one of our clients in the Forex trading industry based in Dubai, UAE.
About Our Client
Our client is a well-established Forex trading company based in Dubai, operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration.
Key Responsibilities
- Lead and manage the daily operations of the UK/English Desk retention team
- Coach and mentor team members to achieve retention, deposit, and revenue targets
- Monitor team KPIs and implement performance improvement strategies
- Drive client retention initiatives and maximize customer lifetime value
- Support the team with objection handling and complex client cases
- Maintain a high-performance culture through continuous coaching and leadership
Requirements
- Minimum 4 years of experience in the Forex trading industry
- Minimum 2 years of experience leading or supervising a retention team
- Previous experience as a Retention Team Leader, Senior Retention Agent, or Acting Team Leader is preferred.
- High-performing Senior Retention Agents with leadership experience are also encouraged to apply.
- Mandatory experience managing the UK/English Desk within the Forex trading industry
- Mandatory experience retaining UK Forex trading clients
- Strong understanding of client retention strategies, reactivation campaigns, objection handling, deposit generation, and revenue optimization
- Proven ability to coach, mentor, motivate, and develop high-performing retention teams
- Strong analytical skills with experience monitoring KPIs and implementing performance improvement plans
- Excellent verbal and written English communication skills
Benefits
- Competitive Salary
- Employee Benefits as per the UAE Labor Law
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