Room Service Order Taker

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:

• . Perform tasks as per instructions from the immediate supervisor and as per duty schedule


• . Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly


• . Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request


• . Ensure proper appearance and grooming while on duty


• . Answer the Room Service telephones, if and when required


• . Make himself / herself familiar with all relevant issues concerning the Room Service


• . Report cleanliness and maintenance issues to the immediate supervisor


• . Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc


• . Flexible to work in other areas when required by the immediate supervisor


• . Familiar with the company's internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Skills

Education, Qualifications & Experiences You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job


• Taking Responsibility


• Recognizing Differences


• Customer Focus


• Customer Focus


• Adaptability


• Teamwork

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