Role Overview
As a Rooms Controller at Banyan Tree Dubai you will play a pivotal role in orchestrating a seamless guest experience by managing room inventory with precision and care. You will ensure that every guests stay reflects the hallmark of our luxury brand thoughtful attention to detail personalized service and flawless execution.
Key Responsibilities
Oversee daily room inventory maintaining real-time accuracy of availability out-of-order rooms and special requests.
Allocate rooms with meticulous attention to VIPs long-stay guests groups and bespoke requirements coordinating seamlessly with Housekeeping Guest Relations Reservations and Sales teams.
Manage check-in and pre-registration processes for arrivals ensuring every detail from room keys to welcome amenities aligns with our elevated guest standards.
Facilitate room changes upgrades early arrivals and late check-outs always anticipating and exceeding guest expectations.
Collaborate closely with Housekeeping to guarantee rooms are impeccably prepared and presented for incoming guests.
Support Front Desk operations during peak periods ensuring guests experience effortless service at every touchpoint.
Maintain precise records of room allocations VIP arrangements group bookings and daily reports ensuring operational excellence.
Partner with Reservations and Revenue teams to optimize occupancy minimize overbookings and strategically manage room types.
Support group bookings special events and conference room allocations ensuring flawless execution for all guests.
Contribute to strategic room allocation planning in collaboration with revenue management to maximize guest satisfaction and hotel performance.
Participate in periodic audits house-count reviews and reporting of out-of-order rooms ensuring operational precision at all times.
Qualifications :
Demonstrated experience in front office or rooms control within a luxury hotel environment.
Expertise in OPERA Cloud with a keen eye for operational detail.
Exceptional communication and interpersonal skills capable of fostering collaboration across multiple departments.
Strong organizational aptitude with the ability to prioritize tasks under high-pressure scenarios while maintaining composure and grace.
Commitment to delivering a bespoke memorable guest experience aligned with Banyan Trees luxury standards.
Flexibility to assist with front office duties during peak times or special events ensuring continuity of service excellence.
Additional Information :
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success
Remote Work :
No
Employment Type :
Full-time
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