Benefits
Competitive salary and benefits package High‑quality associate accommodation in prime locations in Lusail and the Pearl Birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey Your Role
Guest Satisfaction
Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels Group Culture and Brand Standard. Ensure that associates also provide excellent service to associates in other divisions as appropriate. Spend time in public areas observing associate‑guest interaction and talking with guests, work through Department Heads to coach associates in guest service skills as necessary. Ensure that all guest and associate complaints are resolved quickly and efficiently. Maintain positive guest and associate interactions with good working relationships. Implement agreed‑upon beverage policy and procedures throughout the property. Finance / Administration
Monitor the Beverage Cost to ensure it is in line with budget, prepare to take action for any variations. Ensure the selling price for any item sold is priced using the guidance of the F&B controller and its affiliated system in place, according to corporate office. Ensure that the bar is running efficiently, including the correct stock levels for all areas, including the front and back of the house. Communicate on the performance of the business in an ongoing fashion, including successes, concerns, and any issues or requirements for support. Manage all areas of business and T&C administration as required, as assigned to you by the DOFB/ADOFB/Beverage Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. Ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the DOFB/ADOFB/Beverage Manager. Monitor actual and projected sales on a daily basis. Review meal period covers, room capture ratios and average check to ensure revenue goals are met or exceeded. Identify and address opportunities as needed. Manage incentive programs for upselling and marketing promotions. Marketing
Fully operate within the Marketing & Communications parameters and fully support any marketing campaign set up to promote the bar. Operations
Have a full working knowledge of the bar floor plan / layout and all F&B offers. Have a full knowledge of spirits, beers, wines, alcoholic and non‑alcoholic beverages. Have a full knowledge of bar OS&E and drinks garnishes. Have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices. Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests. Micros, Open Table, Knowcross & all other systems as required. Establish excellent rapport with guests in a professional manner. Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts. Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. Ensure high standards of personal presentation and grooming. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. Build a personal profile as the managerial face of the bar. Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and ensure all information is added to the reservation in‑house database. Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times. Mentor associates as assigned to you, following all correct training procedures and standards. Monitor associate development on the floor identifying training needs and any areas of concern. Ensure all associates are developing within the departmental training program. Ensure effective communication throughout the restaurant at all times. Take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the DOFB/ADOFB/Beverage Manager. Prepare weekly schedules according to T&C directives and workforce forecasts. Adjust schedules during the week to meet demands. Organize monthly team meeting and Daily Calling every day. Ensure all bar closing tasks are completed before the bar team leaves the restaurant. Feedback the results of the Sense of Engagement Survey and ensure that the relevant changes are implemented. Run and interpret department reports as necessary. Monitor bar maintenance and report any issues and repairs that may need to be carried out. Oversee the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.