Our Associate Experience
A competitive salary and benefits package High‑quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey Your Role
Pre-Arrival Coordination
Communicate with the residents before arrival and send preference form to understand resident preferences. Coordinate with the team to ensure the residence is set up according to the resident’s preferences. Prepare welcome amenities and ensure all requested items are in place before the resident’s arrival. Arrival
Greet residents at the main entrance upon arrival with a personalized welcome drink and amenities. Conduct check‑ins within the comfort of the resident’s suite, adhering to Rosewood standards. Provide a residence orientation to familiarize residents with the features and amenities. During Stay
Continuously observe and record resident preferences, habits, and special requests. Assist residents with reservations, special requests, and bookings. Maintain the residence, ensuring cleanliness and organization according to the resident’s preferences. Handle resident laundry, pressing, and dry‑cleaning services in coordination with valet service. Deliver packages and items directly to the residence or store them securely in the lobby, as per resident preferences. Monitor and address any technical or maintenance issues, reporting them to the appropriate departments. Coordinate and assist with packing and unpacking of resident belongings. Be knowledgeable about local attractions and assist residents with booking and reservations. Participate in resident gatherings organized at the Residence Lounge to foster community and gather feedback. Conduct site inspections and in‑residence orientations for potential new residents. Departure
Coordinate a smooth check‑out process, including settlement of accounts and collection of payments. Assist with packing and ensure all belongings are prepared for departure. Prepare and present departure gifts to the residents. Conduct a final inspection of the residence and report any issues to the appropriate department. Communication and Reporting
Maintain and update guest profiles with observed preferences and feedback. Communicate resident preferences, operational points, and any issues encountered during briefings and handovers. Ensure a smooth handover between shifts, with detailed logs and updates. Support and Collaboration
Assist other departments, such as Housekeeping, Concierge, In Room Dining, and Food and Beverage, as needed. Provide courteous, professional, and efficient service at all times. Participate in site inspections and in‑residence orientations for new residents. Resolve resident complaints promptly and to their satisfaction. Monitor and track any preferences, glitches, and other operational points encountered. General Responsibilities
Perform job functions with attention to detail, speed, and accuracy. Prioritize, organize, and follow up effectively. Remain calm and resolve problems using good judgment. Follow directions thoroughly and understand resident service needs. Work cohesively with co‑workers as part of a team. Maintain confidentiality of resident information and pertinent hotel data. Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant. Report for duty on time in accordance with company policy and adhere to grooming standards. Have a full knowledge of the company philosophy, core values, responsibilities, and daily activities. Be well‑informed about all hotel facilities such as Spa, Restaurants, and Gym. Register all information, updates, and instructions learned during the day before leaving the office. Follow all guest needs until completed to total satisfaction and Rosewood Standards. Fill in the daily guest report and ensure any pending items at the end of a shift are handed over. Keep the resident’s agenda on a daily basis and track their location and plans. Welcome residents by the main entrance depending on the time. Regularly update the guest's movement, activities, plans, F&B orders, special amenities, allocation changes, and room moves. Offer residence orientation to arrival residents following all Forbes, LQA, and Rosewood standards. Extend special attention to residences occupied by families, respecting cultural preferences. Offer services of unpacking and packing luggage. Take care of resident’s laundry, pressing, and dry‑cleaning in coordination with valet service. Maintain resident rooms and wardrobes in a neat and tidy fashion. Arrange and refill the fruit basket and amenities for arrivals according to the resident’s wishes. Clean and polish all cutlery, glasses, dishes, and napkins in the residences prior to resident arrivals. Polish resident shoes as per set standards. Deliver residents’ mail and messages promptly. Inform the housekeeping department of the desired time for cleaning. Be fully conversant with all services and facilities offered by the hotel. Stay updated on new promotions, menu changes, scheduled in‑house activities, daily house counts, and expected arrivals and departures. Assist in arranging medical assistance when needed. Have a thorough understanding of the use of equipment and techniques such as silverware and chinaware maintenance. Be the main contact for residents and the hotel during residences receptions and dinner parties. Prepare arrival and departure gifts for residents. Perform all duties with priority and dedication. Monitor operating supplies and reduce spoilage and wastage. Host and welcome all residents graciously and politely. Serve residents in a calm, discrete, and courteous manner, respecting timing standards. Support other departments such as Housekeeping, Concierge, In Room Dining, and Food and Beverage. Operate and coordinate with relevant departments the in and out of the residence to optimize service while the resident is away. Keep a critical eye during residences inspections and report any default equipment. Anticipate resident needs, respond promptly, and acknowledge all residents, however busy or whatever time of day. Be flexible in attitude, approach, and working hours to accommodate varying business levels.