Role: Sales Account Manager – IT Services
Experience: 5-10 years in IT Services / Technology Sales / Account Management for customers in CPG/ Retail/ Manufacturing/ Food and Agri business
Location: Mid West- US
Employment Type: Full-time
About the Role
We are looking for a driven and customer-focused Sales Account Manager to manage and grow relationships with existing clients while identifying and developing new business opportunities.
The ideal candidate will have strong experience in selling IT services and technology solutions, excellent relationship-management skills, and the ability to understand customer business challenges and translate them into relevant technology solutions.
The role will involve managing the complete sales lifecycle—from prospecting and opportunity identification through solution discussions, proposal, negotiation, closure, and account growth.
Key Responsibilities
- Manage and develop relationships with key enterprise and mid-market clients.
- Act as the primary point of contact for assigned customer accounts.
- Understand clients’ business objectives, technology requirements, and challenges.
- Identify opportunities for upselling, cross-selling, renewals, and account expansion.
- Generate new business opportunities through prospecting, networking, referrals, and market research.
- Sell IT services such as:
- Application Development & Maintenance
- Cloud & Infrastructure Services
- Managed IT Services
- Cybersecurity
- Data & Analytics
- AI / Automation Solutions
- Digital Transformation Services
- IT Consulting and Professional Services
- Conduct client meetings, presentations, discovery sessions, and solution discussions.
- Work closely with pre-sales, delivery, technical, and leadership teams to develop customer proposals and solutions.
- Prepare and deliver proposals, presentations, Statements of Work (SOWs), and commercial quotations.
- Lead commercial negotiations and drive opportunities through to closure.
- Maintain an accurate sales pipeline and provide regular forecasts and reports.
- Develop account plans and strategies to achieve revenue and growth targets.
- Monitor customer satisfaction and coordinate with delivery teams to address client concerns.
- Stay informed about technology trends, competitive offerings, and industry developments.
- Maintain strong knowledge of the company's service portfolio and value proposition.
- Achieve assigned revenue, margin, and business-development targets.
Required Skills & Qualifications
- Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field.
- 3–8 years of experience in IT Services sales, technology sales, or account management.
- Proven track record of achieving sales/revenue targets.
- Strong understanding of IT services and technology solutions.
- Experience managing B2B / enterprise customer relationships.
- Strong consultative selling and solution-selling skills.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Ability to engage with both business stakeholders and technical teams.
- Strong commercial and business-development acumen.
- Experience with CRM tools such as Salesforce, HubSpot, Zoho, or similar platforms.
- Ability to manage multiple opportunities and accounts simultaneously.
Ideal Candidate
The ideal candidate is a target-oriented, consultative sales professional who can build trusted relationships with customers and understand their technology needs. They should be commercially driven, proactive in identifying opportunities, comfortable engaging with senior stakeholders, and capable of collaborating with technical teams to deliver the right solution.
Key attributes: Customer-centric | Result-oriented | Consultative | Strong communicator | Relationship builder | Negotiator | Technology-savvy | Self-driven