Purpose / Overall Responsibility / Objective
Delivers professional activities in the Sales Administration job family. Provides a range of specialist administrative/professional services to a sales organization. Supports the sales managers in all aspects of account maintenance ensuring maximum effectiveness of internal administrative processes and communication to guarantee optimum service to the client.
Responsibilities
To manage quote requests and proposals Using excel tool for all locations and for both SME and corporate team (direct and broker channel)
Full ownership of mailbox management. Keep the team and line manager informed of any delay/challenges.
Working collaboratively within the support and broader sales team
Responding to underwriters broker and clients queries
Involvement on business-critical projects
Building trust/relationships with internal teams and brokers/clients
Salesforce management reports and internal calls
Product mastery
Contribute towards building and improvisation of internal processes and guidelines
Supporting sales team and enabling them to sell when they are away for meetings
Business awareness and prioritisation
Provide the highest levels of customer service striving for first contact resolution responding within given timelines written or verbal
Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker working within the regional benefits and reaching out to relevant service teams where necessary.
Identify potential process improvements and make recommendations to the respective line manager
Actively support other team members and provide resource to enable all team goals to be achieved
Strong interpersonal skills with good verbal and written communication to internal and external clients.
Strong customer focus with ability to identify and solve problems.
Ability to work under own initiative and proactive in recommending and implementing process improvements.
Ability to organise prioritize and manage workflow to meet individual and team requirements
Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
Work well in a team environment.
Supervises team members duties and performance providing feedback where necessary to line manager
Experience and Skills Required
Proficiency in Microsoft Office applications particularly Excel and PowerPoint and familiarity with Microsoft Outlook
Working knowledge of Salesforce or similar CRM platforms
Strong verbal and written communication skills with the ability to communicate effectively across teams and with stakeholders
Excellent organizational and time management skills with the ability to prioritize tasks and manage workflow to maintain accuracy and meet deadlines
Demonstrated ability to work efficiently in a focused and high-pressure environment
Ability to work independently take initiative and follow through on instructions from supervisors or managers
Flexible and adaptable with the capacity to quickly adjust to evolving processes and business needs
High level of attention to detail and accuracy in all tasks
Regulatory awareness would be considered an added advantage
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
Required Experience:
IC
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