- Outbound & Inbound Communication
We are looking for a Sales Agent to join our growing team in Dubai.
As a Sales Agent at WUDUH , you will be responsible for closing qualified leads through phone-based sales conversations. This role focuses on the final stage of the sales process , requiring strong persuasion skills, confident objection handling, and the ability to drive commitments.
Job Objectives
The Sales Agent is responsible for guiding clients through the debt settlement process, offering tailored financial solutions based on their financial situation. This role includes client qualification, explaining program options, handling objections, and finalizing enrollments. By fostering trust, clear communication, and maintaining compliance, the Sales Agent plays a vital role in helping clients achieve financial stability through successful debt resolution solutions.
Responsibilities and Duties
- Client Consultation & Qualification
- Review clients ’financial situations to assess eligibility for loan alternatives or debt settlement.
- Conduct personal loan searches and determine qualification outcomes.
- Client Proposal & Program Pitching
- Educate clients on creditworthiness, explain loan denial reasons, and present debt settlement as a solution.
- Collect hardship details and tailor program proposals accordingly.
- Objection Handling & Overcoming Barriers
- Address client concerns about costs, risks, legal implications, and the debt settlement process.
- Provide clear and confident explanations to convert leads to enrolled clients.
- Enrollment Process & Documentation
- Confirm enrollment details, payment plans, and banking information.
- Ensure completion and accuracy of all required documentation.
- Outbound & Inbound Communication
- Follow up with leads and clients via outbound calls, SMS, and email.
- Respond promptly to inbound client inquiries and requests.
- Performance Monitoring & Compliance
Track and maintain KPIs such as lead conversion rate, enrollment rate, objection handling success, and document accuracy.
Ensure adherence to industry and company compliance standards.
Core Requirements
- Linguistic Mastery: Native-level fluency in English. You must be able to build rapport and sound natural to a US-based audience.
- US Shift Alignment: Ability to work US business hours (night shift) from our Dubai office.
(The "Pluses") Preferred Qualifications
- US Market Knowledge: Familiarity with the US credit system or financial services is a significant advantage.
- Bilingual: Spanish language proficiency is highly valued.
- Bachelor's Degree: A degree in Business, Marketing, Finance, Communications, or a related field. We value candidates who combine academic discipline with commercial drive.
- Experience in a closing role is an added bonus.
Competencies / Behavioral Requirements
- Strong verbal and interpersonal communication skills.
- Positive attitude, strong work ethic, and a passion for sales and helping clients.
- Ability to work independently and as part of a team.
- Strong listening ability and objection handling skills.
Technical Requirements
- Experience with sales processes, CRM tools, and outbound sales communication.
- Ability to analyze client financial data and prepare tailored program proposals.
Reports to: Sales Team Lead.
Works with: Sales Team, Quality & Compliance, Client Success Team, and Potential Clients.
What We Offer
- Health insurance
- Competitive compensation package
- Prime central location
- Continuous learning and development opportunities
- A dynamic, inclusive, and supportive work environment
Employment Type
Working Days
- Monday to Friday: Night Shift
- 6th day: Based on need, managed fairly based on priorities and urgency
- Please note that only candidates who are currently reside in the UAE is eligible to apply.
Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.
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