Job Title: Sales And Service Advisor (Outsource)
Job Location: Dubai, United Arab Emirates
Work Mode: On-site
Date Posted: 19 October 2026
Job Reference/ID: 4768
Job Description / Role:
The Sales & Service Advisor (Outsource) is responsible for accomplishing acquisition targets month on month within the approved guidelines of the bank and delivering excellent customer service in accordance with agreed standards.
Key Responsibilities:
- To source & facilitate home finance applications for the entire onboarding journey of the customer.
- To ensure that individual targets are met month on month.
- To identify business development opportunities to increase sales.
- Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
- To be able to service customer requests through out the journey of securing home finance and provide required support for the customers.
- Responsible to close customer complaints and ensure the customer is satisfied with the service provided.
- Ensure TAT is adhered to where possible exceed customer expectations.
- To ensure the daily submissions are complete in both documentation and credit requirements.
- Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements.
- To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
- To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.
Experience Required:
- Sales & Customer Service Experience of 2 years or more.
- Real Estate Market Knowledge and working experience.
- Home Finance Banking experience preferred.
- Understanding of Assets Product.
- Knowledge of regulated financial services and banking industries.
Skills Required:
- Good Problem-solving skills
Employment / Job Type:
Full Time
About the Company:
Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.
Company Industry:
Banking
Department / Functional Area:
Outsource
Closing Date:
30 October 2026
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