Sales Assistant | Retail | Ted Baker, Jebel Ali Outlet Village

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About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID:

About Al-Futtaim
Established in the 1930th, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Sales Assistant plays a crucial role in driving store sales by engaging effectively with customers, creating a welcoming shopping environment, and maintaining operational standards. Success in this role is characterized by the ability to deliver a consistently positive customer experience and support store management in achieving sales targets. The position involves active participation in daily retail operations, ensuring the store is clean, organized, and aligned with visual merchandising guidelines.

What You Will Do:

Customer Engagement

• Create a positive first impression for the customer through an energetic attitude and adhering to dress code.
• Greet customers immediately upon entering the store with a smile and sincere non-business like greeting.
• Provide customers with current relevant information about the products.
• Sincerely thank all customers for shopping as they exit the store, and invite them back.

Sales Activities

• Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness and attempt to add on to the sale.
• Provide efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness and capture customer information in the database.

Operational Duties

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Perform housekeeping duties and adhere to visual presentation standards as assigned by store management.

Required Skills To Be Successful:

• Excellent verbal communication skills.
• Ability to stand for extended periods and perform physical tasks.
• Strong customer service orientation.
• Capability to work effectively in a team-oriented environment.

What Qualifies You For The Role:

• High School Degree or equivalent educational background.
• 1-2 years of prior retail sales experience.
• Ability to perform physical tasks, including heavy lifting and standing for a minimum of 8 hours.
• Strong verbal communication skills to engage customers and convey product information.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long‑term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.

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