Sales Assistant | Retail | Ted Baker, MOE

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About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID:

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role

• The Sales Assistant is pivotal in driving store performance through proactive sales generation and creating a welcoming atmosphere for all customers. The role entails supporting daily operations, ensuring the store is clean and visually appealing, and delivering exceptional customer service. Success in the role is measured by customer satisfaction, store standards, and sales targets. The Sales Assistant operates as the frontline representative of the store, embodying company values and promoting a positive retail environment.

What You Will Do

Customer Service

• Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
• Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provide customers with current relevant information about the product.
• Thank all customers sincerely for shopping as they exit the store and invite them back.

Store Operations

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
• Provide efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.

Sales Generation

• Focus on sales generation by engaging with customers effectively and demonstrating product knowledge.
• Meet or exceed sales goals set by store management while ensuring customer satisfaction.

Required Skills To Be Successful

• Excellent verbal communication skills.
• Ability to maintain store cleanliness and organization.
• Strong customer service orientation.
• Product knowledge and retail sales savvy.

What Qualifies You For The Role

• High School Degree is required.
• 1-2 years of experience in retail sales.
• Good verbal communication skills.
• Ability to perform heavy lifting and stand for a minimum of 8 hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.

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