Sales Assistant | Retail | Toys "R" Us, Galleria Mall

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Job Requisition ID:

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Sales Assistant is responsible for generating sales and delivering a positive customer experience. This involves engaging with customers, providing information on products, and ensuring the store is tidy and visually appealing. The role requires executing various operational duties assigned by the store management team, including housekeeping and maintaining visual presentation standards.

What You Will Do:

Customer Experience

• Create a positive first impression for the customer through an energetic attitude and adhering to dress code.
• Greet customers immediately upon entering the store with a smile and sincere non-business like greeting.
• Sincerely thank all customers for shopping as they exit the store, and invite them back.

Sales and Service

• Provide customers with current relevant information about the product.
• Provide quality service in the fitting rooms, follow up with customers in a timely manner, and attempt to add on to the sale.
• Provide efficient service at the cash wrap, offer gift cards, and maintain cash wrap cleanliness while capturing customer information in the database.

Store Operations

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Maintain cleanliness of cash wrap and store areas as assigned by the store management team.

Required Skills To Be Successful:

• Strong interpersonal and communication skills.
• Customer service oriented with enthusiasm and energy.
• Ability to maintain store standards and cleanliness.
• Basic proficiency in visual merchandising and use of CAD software.

What Qualifies You For The Role:

• High School Degree.
• 1-2 years of retail sales experience.
• Ability to use computer-aided design (CAD) packages, such as AutoCAD, Sketchup, Illustrator or Photoshop to create visuals and plans.
• Good verbal communication skills, some heavy lifting, Ability to stand for a minimum of 8 hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.

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