JAFZA Dubai UAE Office-based
Job purpose
Provide day-to-day sales administration and customer support for the Middle East region. Ensure accurate order processing smooth coordination between sales operations logistics and head office and high levels of client satisfaction.
Key responsibilities
Order management
Receive verify and confirm purchase orders from regional customers.
Enter/maintain orders in ERP and ensure documentation (POs packing lists invoices) is complete and accurate.
Follow up with operations warehouse and logistics to confirm product availability packing and timely dispatch.
Customer support & communication
Act as first point of contact for assigned accounts (Iraq Syria Jordan) respond to inquiries provide product information and resolve routine issues.
Follow up on quotations order status and delivery updates; maintain professional client correspondence.
Communicate price updates product innovations and promotional information to distributors and customers as directed.
Account administration
Create and maintain customer accounts in the company system; coordinate account setup with head office (France) where required.
Monitor commercial budget/allocations for the Middle East region and report variances to the Sales Manager.
Track turnover by country for assigned territories and flag risks or opportunities.
Reporting & data management
Maintain and update sales trackers CRM and customer records with accurate timely information.
Prepare weekly and monthly sales reports (orders deliveries outstanding issues performance vs. targets).
Support ad-hoc analysis and reports (seasonal trends stock issues distributor performance).
Coordination & continuous improvement
Liaise with cross-functional teams (finance operations logistics marketing) to resolve issues and improve processes.
Suggest process improvements to reduce order errors shorten lead times and enhance customer experience.
Compliance & documentation
Ensure all activities comply with company policies export/import documentation requirements and regional regulations.
KPIs (examples)
Order confirmation accuracy rate (target 98%)
On-time order dispatch rate
Time-to-respond to customer inquiries (target 2448 hours)
Timeliness and accuracy of weekly/monthly reports
Customer satisfaction / number of escalations
Requirements
Experience: 24 years in sales coordination sales administration or customer service ideally in FMCG Food Service dairy or confectionery.
Bachelors degree in Business Administration Commerce or related field.
Regional experience: Familiarity with GCC/Middle East customers and trade practices.
Strong MS Office skills (Excel required); experience with ERP/CRM systems and Power BI is a plus.
Clear written and verbal communication in English; Arabic is a strong advantage.
High attention to detail good organizational skills and ability to manage competing priorities.
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