Our client is a premier global CX management company with a dominant presence in Africa India Europe and the Middle East and expanding into Northern America. Ranked among the top global CXM leaders in EMEA we offer a range of data-driven solutions.
Role Overview
The Sales Director will be responsible for leading the end-to-end sales cycle from market identification and prospecting through solution positioning commercial negotiations and final closure. The ideal candidate will have a proven track record of building strong sales pipelines managing enterprise-level opportunities and consistently converting qualified opportunities into revenue. Strong understanding of the BPO/ITES industry and the ability to engage with CXO-level stakeholders are essential.
Employment Type: Full-Time
Workplace: Remote
Location: Dubai
Requirements
- 12 years of overall sales/business development experience preferably within BPO BPM ITES CX or managed services.
- Strong hands-on BPO/BPM sales experience with a demonstrable record of winning new business.
- Proven experience in building and managing a strong sales pipeline.
- Demonstrated ability to independently drive opportunities through the complete sales cycle and close large-value deals.
- Experience managing enterprise and strategic accounts.
- Strong understanding of BPO solution selling and consultative sales.
- Experience in RFP/RFI management proposal development and commercial negotiations.
- Strong CXO-level relationship management skills.
- Excellent understanding of sales forecasting pipeline management and CRM processes.
- Strong commercial and negotiation skills.
Preferred Experience
Candidates with experience selling to any of the following sectors will be preferred:
- BFSI
- Telecom
- Healthcare
- Government / Public Sector
- Retail & E-commerce
- Travel & Hospitality
- Technology
- Utilities
- Experience in selling multi-geography or large-scale outsourcing engagements will be an added advantage.
Key Performance Indicators
The role will be measured on:
- New business revenue generated
- Pipeline value and quality
- Pipeline-to-closure conversion
- New logos acquired
- Deal closure rate
- Sales target achievement
- Average deal value
- Sales cycle management
- Strategic account growth
- Forecast accuracy
Key Competencies
- Strategic Sales Leadership
- BPO/BPM Sales
- New Business Acquisition
- Pipeline Development
- Enterprise Selling
- Consultative Selling
- Deal Closure
- Commercial Negotiation
- CXO Stakeholder Management
- Account Management
- Sales Forecasting
- Relationship Building
- Strong Business Acumen
- Result Orientation
What they Are Looking For
They are particularly interested in a hunter-oriented sales leader who is not only capable of generating leads but can build a strong pipeline personally drive strategic opportunities overcome commercial and stakeholder challenges and convert opportunities into signed business. The ideal candidate should be target-driven commercially astute and highly execution oriented with a demonstrated history of delivering measurable BPO sales results.
Responsibilities
Sales Strategy & Business Development
- Develop and execute strategic sales plans aligned with our clients growth objectives.
- Identify and target new business opportunities across BPO BPM CX Digital and Technology services.
- Develop a strong and sustainable sales pipeline across target accounts and markets.
- Identify new logos expansion opportunities and cross-selling/up-selling opportunities within existing accounts.
- Build and maintain strong relationships with CXO and senior decision-makers.
Pipeline Management & Closures
- Own the complete sales funnel from lead generation to opportunity qualification proposal negotiation and closure.
- Maintain a healthy pipeline with clear visibility of opportunity value probability and expected closure timelines.
- Drive opportunities aggressively towards closure and ensure consistent conversion of qualified leads.
- Develop account-specific strategies for high-value and strategic opportunities.
- Conduct regular pipeline reviews and ensure accurate forecasting.
- Take ownership of complex negotiations and commercial discussions through to contract signing.
BPO / BPM Sales
- Leverage strong knowledge of the BPO/ITES/BPM industry to position our clients solutions effectively.
- Develop solutions around customer experience contact centre back-office digital transformation and technology-enabled services.
- Understand client business challenges and translate them into compelling value propositions.
- Monitor market trends competitor activity and emerging opportunities within the BPO industry.
Client & Stakeholder Management
- Establish and maintain relationships with senior client stakeholders and decision makers.
- Lead client presentations solution discussions RFP/RFI responses and commercial negotiations.
- Work closely with Operations Solutioning Finance Legal and Delivery teams to develop winning proposals.
- Ensure smooth transition of won deals from Sales to Operations/Delivery.
Revenue & Business Growth
Own sales targets revenue goals and new business acquisition objectives.
- Drive achievement of annual and quarterly sales targets.
- Develop strategies to improve win rates and sales conversion.
- Identify opportunities for revenue expansion within strategic accounts.
Experience: years
Vacancy: 1