Company Description Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity. What Is In It For You Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Green Key. Job Description Maintain complete knowledge of the following (to include but not limited to):
All hotel features / services, hours of operation Hotel function space, entertainment options, menus and floral decoration options Hotel safety guidelines and evacuation plan Scheduled daily group activities
Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue Coordinate all group arrangements Arrange site inspections for potential clients Work with group contacts to facilitate program planning and requirements Communicate group needs and specifications to all relevant departments Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management Follow up with Post-Conference reports and review group billings Input all group bookings and update booking activities in the system on a weekly basis Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process Promote positive relations with clients and attend to all requests expediently and courteously Qualifications Minimum of 2 years of experience in a similar capacity Excellent communication & organizational skills Motivated, results oriented & team player Highly proactive & determined Additional Information Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit
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