- Greet customers and provide professional assistance throughout their visit.
- Receive inspect and tag laundry items; identify stains damages or special care instructions and confirm prices with the customer.
- Generate accurate bills using the POS system and handle payments (cash card or online).
- Ensure items are correctly tagged and prepared for handover to the factory team.
- Communicate special instructions to the factory (delicate items stain removal express service etc.).
- Follow up with the factory on pending or special orders and update customers accordingly.
- Handle customer complaints delays or missing items professionally and provide timely resolutions.
- Promote additional services loyalty programs and seasonal offers to customers.
- Maintain cleanliness and organization of the front desk and branch you are assigned to.
- Monitor and restock retail supplies such as tags forms and packaging materials.
- Maintain accurate records of daily transactions and customer orders.
- Support branch promotions and assist in upselling value-added services.
- Coordinate with team members to ensure smooth daily operations and customer satisfaction.
Qualifications :
- High school diploma or higher.
- 12 years of experience in laundry or customer service.
- Good communication and interpersonal skills.
- Attention to detail and accuracy in billing.
- Customer-focused and professional.
Remote Work :
No
Employment Type :
Full-time
Key Skills Business Development,Customer Service,Revenue Growth,Cloud,Account Management,CRM,New Customers,ROI,Sales Activities,Territory,Business Relationships,Sales Floor,Sales Goals,Sales Process,New Clients
Experience: years
Vacancy: 1
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