About Client- Manufacturing of Specialty Chemicals

Position: Domestic Sales Manager

Location: Mumbai

Reporting to: Area Sales Manager & Director

Criteria: BSc /MSc (MBA Marketing preferred) with 3+ years of experience in Sales

Key Internal and External Interactions

Internal : - Management| Sales Coordinators| Factory Team

External : - Domestic Customers | External Agencies (if required)

Key Responsibilities

Sales Operations

Collaborate with the Director to plan and execute sales strategies for the domestic market segment
Manage the entire sales cycle from prospecting, qualifying, negotiating, closing, and post-sales support for the domestic customers
Achieve and exceed sales targets and revenue goals for the assigned market segment

Customer Relations

Proactively respond to customer queries and inquiries
Build and maintain strong relationships with existing and potential customers through effective communication, meetings, and presentations
Understand customer needs and tailor solutions to address their challenges and opportunities, ensuring customer satisfaction and loyalty

New Customer Acquisition

Look for opportunities to acquire new customers
Build and maintain a good relationship with new customers to increase their business with company`s Chemicals

Revenue

Sales Performance Tracking

Monitor the progress of sales operations, track key performance indicators, and analyze sales performance
New Customers Target vs Actual
Target vs Actual Sales Analysis
Lost Order Analysis

Documentation & Reporting

Prepare, maintain, and present comprehensive reports on sales operations, achievements, challenges, and recommendations to the Management

Secondary Responsibilities

Networking and Industry Engagement

Participate in industry events, trade shows, conferences, and networking opportunities to expand the company’s presence
Build relationships with key stakeholders, industry associations, and potential partners to foster business growth
Any other task assigned by management from time to time depending on business requirement

Key Performance Areas

Sales Revenue
Achieve the defined sales targets.
Performance will be measured based on Target vs. Actual Sales.
New Customer Acquisition
Identify and acquire new customers.
Performance will be measured based on Target vs. Actual New Customers Acquired.
Customer Relationship Management
Conduct customer visits as per the planned targets.
Participate in fairs and exhibitions.
Maintain and improve customer satisfaction.
Achieve year-on-year growth in domestic business with company
Networking & Industry Engagement
Participate in relevant industry events.
Attend networking opportunities and build industry connections as per the set targets.
Documentation & Reporting
Ensure reports are accurate and submitted on time.
Maintain proper sales and customer-related documentation.

Critical Activities

Customer Relations & Communication
Maintain regular communication with customers.
Build and strengthen long-term customer relationships.
Frequency: Ongoing
Sales Performance Tracking
Monitor sales performance against targets.
Frequency: Weekly and Monthly
Identify New Customer Opportunities
Regularly identify and approach potential new customers.
Frequency: Regularly
Proposal Submission & Follow-Up
Prepare and submit proposals.
Follow up with customers on submitted proposals.
Frequency: As and when required
Negotiation & Contract Closure
Negotiate commercial terms with customers.
Follow up until the contract/order is successfully closed.
Frequency: As projects reach the final stage
Industry Events & Networking
Attend industry events, exhibitions and networking opportunities.
Frequency: As planned
Issue Resolution
Address and resolve customer or business-related issues promptly.
Frequency: As and when issues arise
Reporting & Documentation
Prepare and maintain accurate reports and documentation.
Frequency: Weekly and Monthly
External Agency Coordination
Coordinate with external agencies whenever required.
Frequency: As and when required
Customer Visits
V isit customers to understand their requirements and maintain relationships.
Frequency: As planned
Fairs & Exhibitions
Participate in relevant fairs and exhibitions to generate business opportunities and strengthen market presence.
Frequency: As planned

Sales Manager-Domestic

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