Job Overview
At Mumzworld were on a mission to redefine the online shopping experience for mothers and children and I believe your background aligns perfectly with our vision.
Were currently building out our Sales & Commercial function and are looking for someone to own offline retail growth partner relationships and commercial enablement .
Key Responsibilities:
1. Sales & Business Development
Develop and execute sales strategies for offline retail channels targeting revenue growth and market expansion.
Identify and secure new business opportunities fostering long term partnerships with key customers retailers and strategic accounts.
Maintain key account relationships ensuring high levels of partner satisfaction and repeat business.
Conduct market analysis and competitor benchmarking to inform pricing product placement and promotional strategies.
2. Partner Training & Enablement
Train partner teams and retail staff on product knowledge sales techniques and operational procedures to ensure consistent brand representation.
Provide technical guidance and SOPs for handling complex situations such as warranty claims repairs or customer escalations.
3. Warranty & After-Sales Support
Oversee warranty claims including in store repairs and replacement logistics.
Develop guidelines and training modules for partner teams to handle warranty and service issues effectively reducing resolution time and operational load.
Monitor after sales metrics identify trends and propose solutions to improve product reliability and customer satisfaction.
4. Operations & Commercial Enablement
Manage product listing and catalogue optimization for Retail partners ensuring accurate SKU pricing and compliance with brand standards.
Handle financial operations including invoicing payment reconciliation and commercial reporting to ensure accuracy and compliance.
Lead seasonal planning coordinating new product launches advance orders inventory allocation and sales projections for upcoming seasons.
Provide data driven insights to optimize stock levels improve partner readiness and maximize profitability.
5. Strategic Cross-Functional Coordination
Act as a bridge between sales marketing supply chain and finance teams ensuring smooth end to end operations.
Develop and implement process improvements and SOPs for sales partner training and operational workflows.
Deliver analytics and performance reporting to leadership enabling informed decision-making and strategic planning.
6. Impact & Value Delivered:
Directly drives revenue growth through strategic sales new business acquisition and partner enablement.
Enhances partner efficiency and customer satisfaction by providing training warranty support and operational guidance.
Strengthen Andadors offline presence through meticulous operational oversight product listing optimization and pre season planning.
Serves as a key strategic advisor to leadership providing actionable insights on sales trends market dynamics and operational efficiency.
What we are looking for
Experience
5 years of experience in Sales Business Development Account Management or Commercial roles ideally within retail FMCG consumer electronics or baby/kids categories.
Proven track record managing offline retail channels distributor relationships or key account portfolios in the GCC.
Experience handling warranty after-sales operations or service centers is a strong advantage.
Demonstrated ability to lead partner training sales enablement programs and retail onboarding processes.
Hands-on experience with catalogue management SKU accuracy pricing updates and POS coordination.
Strong exposure to seasonal planning forecasting and coordinating product launches.
Qualifications
Bachelors degree in Business Marketing or a related field .
Strong proficiency in Excel/Google Sheets sales reporting tools and CRM/ERP systems.
Excellent communication presentation and relationship-building skills.
Analytical and detail-oriented with the ability to turn data into actionable insights.
Strong problem-solving skills with the ability to manage escalations and operational issues.
Ability to thrive in a fast-paced high-growth environment with a hands-on ownership-driven mindset.
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