Hiring for a Luxury Automobile Company(OEM) Opening : Sales Performance Manager Location : Delhi/Bangalore Experience Required: 4 to 5 yrs in the automotive/luxury retail industry Looking for candidates with experience in the following: Overall experience: 10–12 years in Sales 4–5 years of experience in the automotive/luxury retail industry Strong background in retail business, franchise management, and commercial acumen Key Accountabilities : Responsible for Driving the Focus on Customer Satisfaction and Loyalty Leads, coaches and mentors the Retailer to create a Customer First culture that delivers an outstanding customer experience to every customer, every time. Utilises Retailer Balanced Scorecard, intelligence data and tools to plan, implement and proactively manage a customer satisfaction improvement strategy with the Retailer. Accountable for Monitoring and Managing Retailer Sales and Customer Service Performance Coaches and supports the Retailer’s Management Team to help them achieve their business objectives. Assesses sales systems and processes against PEF and develops action plans to improve their adherence and performance. Responsible for driving Retailer performance against the Market’s Variable Margin Programme and takes appropriate action to ensure targets are achieved. Is accountable for - Working closely with the Retailer on a day-to-day basis to ensure that car sales, parts and accessories sales forecasting is consistently reliable and up to date | Working with the Retailer to manage the supply of vehicles, to reflect both local market demand and fulfil agreed wholesale commitments | Supporting the Retailer to control stock profile and stock age
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