1-3 years of industry experience or a related customer service experience required.
Excellent customer service and problem-solving skills.
High quality organizational skills.
The ability to work well under deadlines and to multitask.
Professional telephone manners.
The ability to build relationships.
Flexible work hours.
Excellent verbal and written communication skills.
Excellent critical thinking and problem-solving skills.
Ability to resolve customer disputes calmly and professionally.
Dependability and energy level.
Proficient skills in Microsoft office, including Microsoft word and Microsoft excel is an advantage.
DUTIES AND RESPONSIBILITIES:
Provide excellent customer service.
Related and prepared food orders using safe food handling techniques.
Maintain, stocked, and displayed food according to company policy.
Clean and sanitized workstation and equipment.
Perform opening and closing duties as required.
Demonstrate accuracy in cashiering, cash handling and credit card processing.
Operate and balance a cash register, stocked shelves, and utilized FPOS.
Responsible for checking and recording register balance at the close of business.
Answer telephone inquiries.
Restocked storage areas, replenished items on shelves.
Received inventory, and provided food & beverage.
Balanced, register, issue receipts, refunds, credits or change due
Have comprehensive and up to date knowledge of all the outlets unique selling points, features, amenities, services and policies.
Achieve all individual sales target in your area by maintaining and creating a close relationship with customers.
Generate new and maintain existing customer relationship through various sales activities and create awareness of the product and services through sales call, telephone calls, etc to achieve set targets and maximum possible productivity.
Ensure that all incoming requests of customers are addressed in order o avoid customer complaints and loss of business.
Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.
Closely monitor the accounts revenue, business production and maintain an up to date “Account & Contact Database” as well as maintain end of month reports.
Provide feedback to the Team Leader on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.
Operate in a safe and environmentally friendly way to protect guests and colleagues’ health and safety as well as protect and conserve the environment.