Salesforce Service Cloud Technical Lead – Job Description
Job Title: Salesforce Service Cloud Technical Lead
Job Code: JC-
Experience: 9+ Years Total Experience
Relevant Experience: 5+ Years in Salesforce Service Cloud & 4+ Years as a Technical Lead
Location: Bangalore
Notice Period: Immediate joiners or candidates with a short notice period are preferred.
Job Summary
We are looking for an experienced Salesforce Service Cloud Technical Lead with 9+ years of overall IT experience, including 5+ years of hands-on Salesforce Service Cloud expertise and 4+ years in a Technical Lead role. The ideal candidate should have strong technical knowledge of the Salesforce platform, experience leading development teams, designing scalable solutions, and working with stakeholders to deliver enterprise-grade Service Cloud implementations.
Key Responsibilities
Lead the design, development, and implementation of Salesforce Service Cloud solutions.
Provide technical leadership to Salesforce development teams and mentor developers.
Design scalable Salesforce architecture and data models based on business requirements.
Develop and review Apex, Lightning Web Components (LWC), Flows, and other Salesforce components.
Troubleshoot complex technical issues and provide effective solutions.
Collaborate with business stakeholders, architects, and cross-functional teams throughout the project lifecycle.
Conduct code reviews and ensure adherence to Salesforce best practices and coding standards.
Support CI/CD deployments and release management using Salesforce Dev Ops tools.
Ensure platform performance, security, and maintainability across environments
Mandatory Skills
Strong experience in Salesforce Service Cloud implementation and customization.
Expertise in Apex, Lightning Web Components (LWC), Flows, and Salesforce App Development.
Experience with Salesforce Platform Architecture and Data Model Design.
Hands-on experience with REST/SOAP APIs and Salesforce integrations using middleware.
Strong understanding of Salesforce Security Model including Profiles, Permission Sets, Sharing Rules, and Role Hierarchy.
Experience with CI/CD and Salesforce deployment tools (Copado, Gearset, Change Sets, or similar).
Strong troubleshooting and debugging skills.
Experience in stakeholder management and leading technical teams.
Excellent communication and collaboration skills.
Nice-to-Have Skills
Experience with Salesforce Testing Framework, including Unit Testing and Test Coverage
Salesforce certifications such as Service Cloud Consultant, Platform Developer II (PD2), or Architect certifications.
Knowledge of Salesforce Chat, Chatbots, Einstein Bots, or Agentforce.
Preferred Candidate Profile
Immediate joiners or candidates with a short notice period are preferred.
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