SAP Hana Support Analyst

Job Responsibilities :

• Assist and coordinate with user for smooth business operations in executing SAP transactions and wherever applicable walk the customer through the problem-solving process
• Will work with the Finance team and supporting SAP Development team to assist as and when required.
• Actively manage the open incidents in the SAP Support queue and ensure detailed updates, follow-up and resolution and closure
• Day to day responsibility for data mapping in bespoke SAP tables for interface, job monitoring and rescheduling, assisting business users with the execution of business transactions and month-end close processes.
• FI/CO Support SAP S4 Hana FI/CO Support Analyst – Primarily L1 level /Secondary L2 Level
  Take ownership of SAP related incidents, manage the incident to closure; involving other teams for Level 2/3 support as required.
• Ability to analyses incoming Incidents, Service Requests and Change requests and assign them to the appropriate SAP Lead teams
• Responsible for supporting SAP systems across SAP Finance modules and provide service to the users.
• Produce interface statistics and support metrics reports to be shared with the business and IT This includes the running of Interfaces, Reconciliations, providing Help desk support and reports.

Educations and Experience:

Minimum 1-2 years Functional Experience in Finance and Accounting

• Should have knowledge in SAP FI-GL, AP, AR, Asset Accounting, Banking and Cost Centre Accounting.
• Familiar with Workflow, Report, Interface, Conversion, Enhancement and Form objects
  Familiarity with incident/ticketing systems for tracking Service Desk tickets
• Proficiency in English and Excellent communication skills (speaking & writing)
• Minimum experience of 1 to 3 years in SAP FICO module
• Should be familiar with SAP S4 HANA in supporting incidents at L1 Level (Primary) and L2(Secondary)
• Must hold minimum of bachelor’s degree in Commerce

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