Security Manager at Four Seasons

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar - offering a new Four Seasons experience in Doha. Whether for a short vacation or a long term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha. Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine's 100 Best Companies to Work for, every year since the survey began in 1998. In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: "The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It's the Golden Rule - the simple idea that if you treat people well, the way you would like to be treated, they will do the same." This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.

Join our Team

Work on a team that is built on mutual respect, collaboration and excellent service. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Responsibilities

Four Seasons Resort and Residences at The Pearl-Qatar is seeking an Assistant Security Manager who will be accountable for the security and safety measures throughout the resort. Will maintain strategic oversight of every aspect of the resort's physical security and safety for guests, employees, assets and reputation including staffing, budgets, protocols and procedures as well as crisis management.

Job Description

• Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel, and property.
• Review and conduct performance evaluations for Security staff.
• Implement all policies and procedures regarding security and safety.
• Design and implement preventive safety and security programs.
• Prevent situations that could jeopardize the reputation of the hotel.
• Investigate crimes committed against the hotel, guests, and employees.
• Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective and write a comprehensive report.
• Manage and coach the security team.
• With support from upper management, manage all problems and complaints that may be brought to your attention by guests;
• Be well versed as per procedures and communicate them as needed.
• Motivate, supervise and coach the security team; Support the Director of Security with regards to scheduling, holiday management, overtime management always while keeping in the mind hotel operational needs;
• Actively participate in department meetings and prepare appropriate summaries;
• As per Four Seasons standards, offer guests a pleasant, efficient and professional service;
• Act as a support in the onboarding and training process of new employees and help them complete their tasks;
• Help guests who are experiencing problems with their in-room safe;
• Help guests access their rooms in the event of a lost or defective room key;
• Welcome visitors, contractors, external vendors and register them in the visitors log;
• Help direct visitors and guests upon arrival at the hotel and answer any questions they may have;
• Have excellent knowledge of the services and amenities offered by the hotel as well as their schedules;
• Ensure that the security spaces and employee entrances are kept clean at all times;

Preferred Qualifications and Skills

• 1-2 Years of experience in a similar position with a Luxury Hotel or resort
• The ideal candidate will have an outgoing personality and a can do approach to any task!
• Requires reading, writing and oral proficiency in the English language, Arabic is a preferred asset
• Degree & Diploma is preferred but not required

Our Offering

• Opportunities to build a successful career with global potential
• Unique strong culture - diversity of 50 different nationalities
• Living accommodation in a high quality, well resourced apartment
• Excellent Training and Development opportunities
• Employee Recognition Programs
• Complimentary nights at FS Hotels Worldwide
• Paid annual home leave tickets
• Complimentary meals in employee restaurants
• Free transportation to work
• Medical coverage

Work Authorization: Hotel will apply for the work authorization for a successful candidate.