RESPONSIBILITIES&DUTIES •Engagewithassignedleadsandpromptly initiatecontact throughthe autodialersystem. •Qualify leads by assessing their interest, needs, and eligibility for upGrad'sprogramsforGermanyandItalypublicuniversities. •Buildrapport,credibilityandestablishtrustwithleadsthrougheffective communicationandactivelistening. •ScheduleVideoCounselling(VC)sessionswithAdmissionCounsellors forqualifiedleads. •Coordinate schedules and ensure smooth communication between leadsandAdmissionCounsellorstofacilitatetheenrollmentprocess. •Maintainaccuraterecordsof leadinteractionsandfollow-upactivitiesin theCRMsystem. BASICELIGIBILITYCRITERIA •Minimumof 2 years of Edtech-sales experience (StudyAbroad is plus),withat least1yearspent inasinglecompany. •MinGraduationisrequired. •Previousexperienceworkinga6-dayworkweek. •Currentlyworkinginthecapacityofanindividualcontributor. •Proventrackrecordofmeetingtargetsintheexistingcompany. SKILLS •Excellent verbal communicationskillswithanemphasisonfluency in theEnglishlanguage. •Ability to listen effectively, build trust with potential learners, and approachsituationswithpatienceandempathy. •Ability topersuade learners towardsattending theVideoCounselling (VC)sessiontoultimatelyinfluencetheirenrollmentdecisions. •Basic proficiency in MS Office Suite & CRMmanagement for administrativetasksandreportingrequirements
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