Support major business functions and provide detailed and in-depth specialized IT technical expertise to maintain applications support environment and to check that all requests for support are dealt with according to agreed procedures.
Broad range of complex technical and/or professional work activities and timely and efficient completion of complex, non-routine work.
Timely resolution of any issues and ensuring operational and project KPIs are met.
Job description:
Job Purpose
Support major business functions and provide detailed and in-depth specialized IT technical expertise to maintain applications support environment and to check that all requests for support are dealt with according to agreed procedures.
Job Context & Major Challenge(s)
Broad range of complex technical and/or professional work activities and timely and efficient completion of complex, non-routine work.
Timely resolution of any issues and ensuring operational and project KPIs are met.
Key Job Accountabilities
Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions. Analyze underlying issues and their root causes and identifies available options for resolution.
Address requests for support by means of making system modifications, developing workarounds, manipulating data, reconfiguring systems, changing operating procedures, training users, producing documentation, or escalating requests to development team or software suppliers.
Monitor progress of requests for support and ensures users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays.
Perform moderately complex software modifications independently or works with colleagues on larger or more complex software. Specify user interfaces, including inputs, reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures.
Conduct routine configuration, installation and reconfiguration of Business Applications, Database Management Systems, and related tools & technologies.
Coordinate with colleagues and other stakeholders to specify data, data objects and information flows that align with the needs of the business.
Define, document, and execute medium-scale projects, actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project.
Prepare and maintain realistic project schedules (showing tasks and dependencies) and quality plans and tracks all activities against them, providing regular and accurate reports as appropriate.
Ensure compliance with information security policies and standards. Assess configurations and security procedures for adherence to legal and regulatory requirements.
Ensure all work is carried out and documented in accordance with required standards, policies, and procedures.
Person Specification - Minimum Requirement
Qualifications
Bachelor's degree in any computer science, information technology, computer engineering, or information systems discipline.
Knowledge and/or Experience
8 years’ IT experience.
Demonstrate business knowledge in area of specialization (HR, Logistics, Finance, Basis and GRC).
Competent knowledge in core skill applications, tools, and techniques.
Conversant with relevant IT national and international standards.
Demonstrated comprehensive experience in project management.
Demonstrates the ability to recognize enhancements that will add value to the Applications.
Demonstrated experience in IT support environment.
Knowledge of the business processes and concepts that are not covered in the standard SAP functionalities.
Two cross functional knowledge in Finance, HR, Basis, GRC and Logistics.
Experience and solid understanding of ITLT and IT security standards.
Technical and Business Skills
Ability to recommend Quality solutions to technical issues and conduct business requirements analysis and provide solutions that are consistent and accurate.
Excellent written and spoken English.
Ability to effectively communicate with end user.
Strong project management skills.
Advanced analytical problem-solving skills.
Specialized technical expertise and broader IT knowledge.
Compliance to risk, security, and continuity management principles.