About Us
Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation – embracing agile and new ways of working together, which helps us to truly ‘think client’ and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.
We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.
If you’re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.
About Wealth and Retail Banking
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.
Job Summary
In addition to managing an individual portfolio, the role holder is responsible for leading, coaching, mentoring and developing a team of UAE National REHLATY (Relationship Managers in the Making). The role holder is accountable for delivering individual and team business objectives, driving sales performance, customer acquisition, portfolio growth and ensuring adherence to all regulatory, governance, risk and compliance standards in accordance with the Bank’s policies and procedures.
Key Responsibilities
Strategy - Strategies for Revenue generation and business development Business objectives and goals Drive the Digital Agenda
- Execute the Bank’s Priority Banking strategy through effective leadership and management of the REHLATY team.
- Translate business objectives into team action plans to achieve agreed business, financial and customer outcomes.
- Drive the Digital Agenda across the REHLATY team through customer engagement and digital adoption.
- Build a sustainable pipeline of future Relationship Managers through structured coaching, mentoring and capability development.
- Drive a high-performance culture focused on sustainable business growth, customer excellence and employee development.
Business Acquisition & Sales Management - Lead, manage and develop the REHLATY team to achieve defined targets in terms of customers, volumes and revenue.
- Ensure achievement of all agreed individual and team business objectives including Net Sales Revenue, Assets Under Management (AUM), Net New Money (NNM), CASA, Investments, Insurance, Wealth and all Priority Banking scorecard metrics.
- Drive team productivity to maximise the efficacy of the sales process and customer acquisition.
- Coach and mentor team members through regular sales reviews, field coaching and performance discussions.
- Conduct regular pipeline reviews and implement action plans to maximise business conversion.
- Ensure effective management of customer contact plans, sales activities and portfolio growth across the team.
- Monitor individual and team performance against agreed KPIs and implement timely interventions where required.
- Drive cross-sell opportunities and portfolio penetration across all Priority Banking products and services.
- Ensure timely completion and maintenance of Sales MIS, business reporting and forecasting for the team.
- Promote a culture of sales excellence, accountability and continuous improvement.
- Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue.
Our Ideal Candidate
- University Graduate.
- Relevant experience in sales and relationship management.
- Experience in handling all Banking & Investment Products.
- Demonstrated ability in sales planning.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables.
- Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
- Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
- Computer literacy at the user level.
- Adapting to multi-cultural environment.
- In-depth knowledge of capital markets and financial planning.
- Demonstrated experience in leading and developing high-performing sales teams.
- Proven ability to coach, mentor and develop Relationship Managers to achieve business and customer outcomes.
- Strong leadership, stakeholder management and performance management skills.
- Experience in managing sales performance, customer portfolios and business growth within Priority Banking or Wealth Management.
- Ability to develop talent through structured coaching and capability development.
- Strong understanding of Priority Banking products, investment solutions and wealth management propositions.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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