Ericsson in Dubai seeks an experienced BSS L2 SME for Netcracker Convergent Billing & Rating to provide advanced support, incident management, RCA, and functional ownership of billing platforms.
You will ensure billing services stay available, accurate, and compliant with SLA/OLA targets while coordinating with IT, network, and Netcracker teams and mentoring L1 engineers. Requires 8+ years telecom BSS experience and strong ITIL knowledge.
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