Senior business excellence lead

Position Objectives

Establish and implement the Infrastructure Quality Assurance Framework, ensuring the quality, compliance, and performance of the Infrastructure Asset Development & Delivery lifecycle by monitoring adherence to approved standards, policies, and procedures; measuring operational performance through KPIs and executive dashboards; and driving continuous improvement initiatives that enhance operational excellence, process maturity, and business outcomes. Job Description & Responsibilities:

Establish and implement an Infra Quality Assurance framework to assess the sector effectiveness, consistency, and compliance across the entire asset development and delivery lifecycle. Monitor the quality and compliance of Infrastructure Asset Development & Delivery project cycle to ensure adherence to approved policies, standards, procedures, and governance requirements. Develop, maintain, and automate executive dashboards to monitor process performance, quality, compliance, KPIs, SLAs, risks, and improvement initiatives. Define and monitor quality KPIs and process performance metrics to measure operational efficiency, process maturity, customer satisfaction, and service delivery excellence. Conduct regular infra sector quality reviews and compliance assessments to identify process deviations, control weaknesses, non-conformities, and improvement opportunities. Perform trend analysis and root cause analysis on quality issues, process failures, recurring defects, and compliance gaps, and recommend corrective and preventive actions. Monitor adherence to key Infrastructure delivery milestones, including Scope of Work, Work Orders, MOP, As-Built, PAT, Handover, Asset Capitalization, and Asset Registration, ensuring compliance with defined quality standards. Participate in process governance and quality review meetings, presenting KPI dashboards, compliance status, quality trends, risks, and recommendations to management. Coordinate internal quality assessments, audits, and governance reviews, ensuring timely closure of audit findings and implementation of corrective actions. Support the implementation of the EFQM Excellence Model by monitoring business excellence indicators, conducting maturity assessments, and tracking organizational improvement initiatives. Collaborate with Process Owners and Infrastructure stakeholders to improve process quality, strengthen governance, and drive operational excellence across Infrastructure functions. Ensure process documentation, standards, procedures, and controls remain current and accurately reflect operational practices and governance requirements. Identify opportunities for continuous improvement by leveraging operational data, quality metrics, benchmarking, and industry best practices to enhance efficiency and customer value. Prepare executive reports and management presentations summarizing process quality, compliance, performance trends, risks, and strategic recommendations. Promote a culture of quality, governance, compliance, and continuous improvement by providing guidance, coaching, and awareness sessions across Infrastructure teams. Qualifications & Experience: Master or Bachelor's degree in Engineering or Telecommunication. Minimum 10 years telecommunication industry experience with at least 5 years on management position(s) leading large scale projects. Demonstrated experience in Telco Sector Asset Development & Delivery, Network Deployment is highly desirable. Proven experience in developing KPI frameworks, executive dashboards, and performance reporting. Valid Project Management Certification (e.g. PMP / Prince 2), with extensive knowledge of PM methodologies and professional experience in program/projects management and delivery Essential skills : Team work, Communication skills, knowledge transfer capability, Cross-functional communications skills and Team building experience Good knowledge of executive management reporting, presentations and dashboards concepts with good analytical skills. High level presentation skills, and excellent written and verbal English communications skills, Arabic would be an added advantage.