Senior Business Analyst

Must have Skills :

Hospitality Domain

Good To Have Skills :

Job Description :

Role:

Principal Consultant for Ayla for Enterprise Architecture Consultancy engagement

Key Responsibilities:

• Perform as Senior Business Analyst in the Enterprise Architecture engagements with international clients.


• Lead endtoend business analysis for hospitality projects involving PMS POS CRM OTA integrations loyalty systems and mobile/web guest experience platforms.


• Gather and document detailed business functional and nonfunctional requirements from stakeholders including operations marketing sales and IT teams.


• Conduct gap analysis process mapping (AsIs & ToBe) and root cause analysis to identify opportunities for operational improvements. Collaborate with product managers solution architects and UX/UI teams to translate business needs into system designs and product features.


• Support system implementation data migration and user acceptance testing (UAT) across multiple hospitality systems. Define and monitor key performance indicators (KPIs) for service delivery and customer satisfaction.


• Facilitate workshops requirementgathering sessions and stakeholder interviews.


• Manage stakeholder expectations and ensure alignment between business needs and technical solutions.


• Act as a subject matter expert (SME) for hospitality platforms industry best practices and compliance standards. Prepare business cases costbenefit analysis and feasibility studies for new initiatives.


• Produce high quality artifacts and consulting deliverables for CXO level stakeholders

Key Skills & Competencies:

• Strong domain expertise in hospitality industry operations


• Excellent communication stakeholder management and documentation skills.


• Good to have: Spanish / Arabic language

Remote Work :

Yes

Employment Type :

Fulltime

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