We are supporting a leading global consulting firm looking for an experienced Senior Consultant / Manager – CRM & Salesforce to join a major Public Sector digital transformation programme in the UAE.
We are particularly interested in candidates who bring the right combination of CRM transformation + Salesforce + Public Sector/Government consulting experience .
What You’ll Be Doing
- Support and lead CRM and Salesforce transformation programmes for Public Sector / Government clients.
- Define CRM strategy, customer journeys, operating models and transformation roadmaps .
- Translate business requirements into Salesforce functional requirements and solutions .
- Work closely with Salesforce technical, architecture and delivery teams throughout implementation.
- Facilitate workshops and requirements sessions with government and senior client stakeholders.
- Support implementation and optimisation across Sales Cloud, Service Cloud and/or Experience Cloud .
- Manage workstreams, project activities, stakeholders, risks and deliverables.
- Prepare client presentations, recommendations and transformation proposals.
What We’re Looking For
The following 3 areas are MUST-HAVE :
Public Sector / Government experience
In addition, we are looking for:
- Experience at Senior Consultant or Manager level — this is not a Senior Manager/Director-level position .
- Strong consulting background , ideally within Big 4, technology, strategy or management consulting.
- Good understanding of CRM strategy, customer journeys, business processes and digital transformation .
- Experience working directly with senior client stakeholders.
- Strong communication, presentation and workshop facilitation skills.
- Previous UAE/GCC Public Sector experience would be a strong advantage.
- Salesforce certifications are highly desirable.
- Arabic would be an advantage.
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